Welcome to CharterLogic. These Terms of Service (“Terms”) govern your access to and use of the CharterLogic platform, website, and related services (collectively, the “Service”), provided by Charter Logic Ltd (“CharterLogic”, “we”, “us”, or “our”).
By accessing or using the Service, or by clicking “I Agree” when creating an account, you agree to be bound by these Terms. If you are using the Service on behalf of an airline, charter operator, or other corporate entity, you represent and warrant that you have the authority to bind that entity to these Terms.
1. Description of Service & Intended Use
A Decision Support Tool: CharterLogic is a multi-tenant cloud-based workflow and commercial estimation tool designed to assist aviation professionals with charter quoting, cost calculation, margin analysis, Operations Control (OCC), Crew Duty Tracking (FTL), and Maintenance Tracking (MRO).
NOT a Certified Flight System: CharterLogic is strictly a commercial and operational decision support framework. It is not a certified flight management system, navigation tool, or dispatch system approved by the FAA, EASA, CAA, or any other aviation regulatory body. Furthermore, it is strictly NOT a certified Continuing Airworthiness Management Organisation (CAMO) software, nor a certified Fatigue Risk Management System (FRMS). The Service must not be used as the sole basis for flight safety, weight and balance, legal overflight clearances, airworthiness determinations, or crew legality.
2. Operational, Maintenance & Crewing Responsibility
Assumption of Risk: The User acknowledges that aviation operations are subject to dynamic, real-world variables. The cost outputs, duty projections, and maintenance tracking generated by the Service’s deterministic engine are estimates based on user inputs and available market data.
Final Operational Costs: The User retains ultimate responsibility for the commercial and operational execution of any flight. CharterLogic assumes no liability for discrepancies between the Platform’s estimates and actual costs incurred due to:
- Variances in actual “into-plane” fuel billing by local suppliers or Fixed Base Operators (FBOs).
- Unpublished airport throughput fees, de-icing costs, or out-of-hours surcharges.
- Air Traffic Control (ATC) Volatility: Including rerouting, holding patterns, restricted airspace vectors, or ATFM delays resulting in increased block time and fuel burn.
Airworthiness & MRO Liability: The Service provides tracking for life-limited components and Minimum Equipment List (MEL) deferred defects. However, CharterLogic assumes no liability for aircraft grounded by regulatory authorities, or fines incurred, due to missed maintenance limits, incorrect component hour logging, or expired deferred defects. The ultimate legal responsibility for verifying the Tech Log and ensuring aircraft airworthiness rests solely with the operator's Chief Engineer and the Pilot in Command (PIC).
Flight Time Limitations (FTL) & Regulatory Fines: The Service calculates predictive Flight Time Limitations and flags medical expiries based on user-input data. The operator and its designated Chief Pilot or rostering personnel are solely responsible for ensuring compliance with EASA, FAA, CAA, or other applicable local regulations. CharterLogic is not liable for any regulatory fines, licence suspensions, or operational disruptions resulting from crew fatigue violations or illegal rosters.
3. Automated Quoting & Third-Party Data Sources
Automated Quoting Engine: The Service may automatically ingest Requests for Quote (RFQs) via webhooks (e.g., Avinode) and generate estimated pricing. All auto-generated quotes are considered “Drafts” or “Estimates” and must be manually verified by the operator’s sales team before being executed or transmitted as binding contracts. CharterLogic is not liable for commercial losses resulting from automated pricing anomalies, webhook parsing failures, API outages, or miscalculations.
Data “As-Is”: The Service integrates data from third-party APIs (e.g., Avinode, ECB/Frankfurter, EIA Jet Fuel Spot Prices). This data is provided strictly on an “AS IS” and “AS AVAILABLE” basis.
No Guarantee of Accuracy: We do not warrant the real-time accuracy, completeness, or reliability of Third-Party Data. Users are strictly advised to verify critical financial metrics, such as negotiated broker rates or spot FX rates, before executing binding contracts with their own clients.
4. Account Security & Tenant Isolation
Account Access: You are responsible for safeguarding credentials used to access your workspace. While CharterLogic enforces strict tenant isolation, you are solely responsible for any activity occurring under your account due to compromised credentials.
Security Measures: CharterLogic may enforce single-session concurrency and automatic inactivity logouts. You agree not to attempt to bypass these security measures or probe the Service for vulnerabilities.
5. Data Ownership & Privacy
Tenant Data: You retain all rights, title, and interest in the data, fuel contracts, crew rosters, and customer information you upload (“Tenant Data”).
Use of Data: We process Tenant Data only to provide and maintain the Service. CharterLogic will not expose, aggregate, or sell your proprietary pricing models or Contribution Margin (CM1/CM2/CM3) profiles to other tenants. Our use of data is further governed by our Privacy Policy and Data Processing Agreement.
6. Acceptable Use
You agree not to:
- Reverse engineer, decompile, or attempt to extract the source code or calculation algorithms of the deterministic engine.
- Bypass or break multi-tenant isolation protocols.
- Use the Service to scrape or export data for the purpose of creating a competing product.
- Input fictitious, malicious, or illegal data into the platform.
7. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARTERLOGIC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE CALCULATIONS WILL BE ERROR-FREE OR UNINTERRUPTED.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHARTERLOGIC, ITS AFFILIATES, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA.
UNDER NO CIRCUMSTANCES WILL CHARTERLOGIC BE RESPONSIBLE FOR LOSS OR DAMAGE RESULTING FROM OPERATIONAL FLIGHT DECISIONS, ATC DISRUPTIONS, THIRD-PARTY BILLING DISCREPANCIES, AUTOMATED QUOTING ERRORS, REGULATORY FINES, CREW FATIGUE VIOLATIONS, OR AIRWORTHINESS ISSUES. CHARTERLOGIC’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO CHARTERLOGIC FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Modifications
We reserve the right to modify the Service or these Terms at any time. We will notify you of material changes via the platform or email. Continued use of the Service after revisions constitutes acceptance of the new Terms.
10. Governing Law & Jurisdiction
These Terms shall be governed by the laws of England and Wales. Any disputes arising from these Terms shall be resolved exclusively in the courts located in London, United Kingdom.
Contact Information: For questions regarding these Terms, please contact privacy@charterlogic.app.